Please note under Victorian Legislation, URGENT REPAIRS are;

·         A serious gas leak

·         A burst hot water service

·         A dangerous electrical fault

·         Any fault or damage that causes the premises to be unsafe or not secure

·         A serious roof leak

·         A blocked or broken toilet system

·         A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering

·         An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

·         Failure or breakdown of the gas, electricity, or water supply

·         Serious storm or fire damage

Please note air conditioners are NOT urgent repairs in Victoria.

If such repairs are necessary you must immediately contact office  at 0469588079  and follow it up with an email or by accessing to your Property Me portal .

In the event the matter occurs after hours and is an emergency, please contact our after-hours number on 0469588079.  You will be advised a list of after-hours contractors to contact.



Contact Number


Logical Plumbing

0435 847 922


JBM Electrical

0467 468 051


Verve Maintenance

03 9681 8351

General Maintenance


132 500

Storm damage


If you require any further information regarding Urgent Repairs prior to making this important call, please refer to the  booklet provided to you ‘Renting a home, a guide for tenants and landlords”– Consumer Affairs Victoria.

Note: Pages 20 and 21 – Repairs - “Urgent Repairs”

IMPORTANT - Should a tradesperson come out on the provison that it is any urgent repair and the tradesperson deems it not to be urgent, you may be liable for the costs of the call out and the cost of the repair in full.